SmartStaff – Crew Guide
Everything you need to log in, view your shifts and respond to shift offers. Select whether you are accessing via your mobile phone or PC. You will also find information on how to respond to shift offers via SMS.
SmartStaff Mobile Interface and Functions
Logging In
To access SmartStaff:
- Click the SmartStaff Login button below.
- Enter your EIN (Employee Identification Number).
- Enter your password.
- Click on the Login button.
Forgot Your Password?
Password resets are managed by the Gig Power office.
If you cannot login call the office. You cannot reset your own password.
Viewing Your Assigned Shifts
To see your upcoming work:
- Login to SmartStaff
- Click on “Home” go to the Upcoming Bookings page.
- Click on the “Refresh” button to update your bookings.
Important Expectations
- Respond to shift offers promptly
- Do not ignore SMS offers
- Do not contact venues directly about bookings
- Contact Gig Power immediately if you cannot attend a confirmed shift
- Keep your phone available during peak periods
Need Help?
All SmartStaff issues are managed by the Gig Power office.
If you are unsure about anything call the office directly.
Info about the PC interface
Responding to Shift Offers (SMS)
When Gig Power offers you a shift, you will receive a text message.
The SMS will include:
- Date and Time
- Role
- Venue
- Duration
- Shift Code
How to Confirm/Accept a Shift
Reply using this exact format:
y#####
e.g. y35265
How to Decline a Shift
Reply using this exact format:
n#####
e.g. n35265
Important – Read Carefully
- Do NOT reply YES
- Do NOT reply No
- Do NOT add any extra words
- Do NOT add punctuation
- Do NOT include spaces
The number you are replying to is an automated system. it will only recognise responses in the exact format:
y##### or n#####
Any other responses will not be processed. Incorrect replies may result in missed shifts.